Measuring Customer Satisfaction

Duration : 1 Days

• Customers Satisfaction Survey, How to find the expectation and perception the customers and how to analysis the survey result to achieved the customers expectation

•     Customer Satisfaction
•     Type of Models of Customers satisfaction
•     Gap Model
•     Integrated with QFD (Quality Function Deployment)
•     Introduction SERVQUAL (Service Quality)
•     5 Dimension for Customer Satisfaction Survey
•     Identification Expectation and Perception Customer
•     The benefit for Customer Satisfaction survey
•     The Deep Deeper analysis technique for Pre Survey
•     The Questionnaire Development
•     Sampling Technique
•     Workshop to do the Customer satisfaction survey
•     Internal Customer Survey
•     Gap Analysis for Improvement
•     Development House of Quality